The one constant throughout a digital transformation is change –people are programmed to avoid change as the routine becomes a source of comfort.
Where the change is planned, it’s essential to identify the change that’s coming, the reasons for the change, and the anticipated value to be derived from the change. We help clients:
- Develop a communications plan for an enduring digital transformation program. By doing this, our clients can communicate early and often –which allows them to identify anxiety among employees or people who are resisting the change and take corrective action accordingly.
- Develop a training program for everyone who will be impacted by the change and calibrated a process for performance management during the transformation.
- Define the right metrics to gauge progress in the digital transformation and to take corrective action where necessary is essential – which puts our clients in a better position to ensure that the objectives and anticipated value of digital transformation are met.