Our consultants help clients build organizations that minimize costs, fuel growth and improve both short-term success and long-term organizational health.
We go beyond lines and boxes to define decision-making rights, accountability, internal governance and linkages.
Our design strategies help clients control their scope and scale in order to ensure sustainable results.
Specifically, we work closely with our clients to:
- A powerful approach to organization design: We analyze the strengths and limitations of the existing organization and design a comprehensive new structure. In the current evaluation, our diagnostic tools illustrate areas where the company faces problems that may lie in its structure, linkages, or community, and help define requirements to direct the design process. In the design itself, our design assessments allow clients to make choices on crucial issues such as the ideal business unit structure; the role of the corporate center and shared services; and the skills required for key roles.
- Link organization to strategy and realize value: We ensure that the design focuses management attention on the strategic goals and essential operations of each business unit, program or service — whether it be cost-cutting, value-added. When the concept is finalized, our specific implementation strategy helps our clients rapidly understand the economic benefit of the redesign.
- Recharge accountability: By carefully designing performance management systems, we ensure that all units have consistent performance metrics. Our governance methods and decision-making mechanisms help to establish responsibility for cross-unit processes.
- Facilitate enterprise-wide collaboration: Achieving large-scale collaboration across the enterprise — customer solutions, product creation, creativity, and the like — can unlock enormous value. We help clients understand the value that teamwork can offer and the processes that make it possible.
- Dealing with complexity: Effective organization design must minimize the complexity that causes needless expense and organizational uncertainty, and channel what remains to workers who are prepared to manage it. Using our patented complexity survey, we recognize problems such as lack of clarification of responsibilities or inadequate processes that may impede productivity.